Return and Exchange Policy
Return and exchange rules on Converse.pl.ua
We, the Converse.pl.ua team, want you to be satisfied with your purchases! Therefore, we offer transparent conditions for the return and exchange of original Converse shoes. Read the rules below.
Return Policy
In accordance with the Law of Ukraine "On Protection of Consumer Rights", you can return the goods within 14 days from the date of receipt if:
- The shoes have not been used and their marketable appearance has been preserved (no signs of wear or damage);
- Original packaging and receipt (or order number) available;
- Reason for return: non-compliance with the order, defect, or simply "didn't fit".
Returns are made via Nova Poshta. Return shipping costs are paid by the buyer if the reason is "didn't fit". In case of shortage or error, Converse.pl.ua covers the costs on our part.
Return procedure
- Contact us using the form on the website or by the number provided, providing the order number.
- Send the goods to the address specified by the manager via Nova Poshta.
- After checking the product, we will refund the funds to your card within 5-7 business days.
Exchange of goods
If you want to exchange sneakers (for example, for a different size or model), contact us within 14 days. Exchange is possible if the product is in stock and if its presentation is preserved. The buyer pays for delivery during the exchange, unless it is our mistake.
Appeal
Do you have any questions? Write to us via Converse.pl.ua! We are always ready to help make your shopping comfortable.